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Return Policy

Returns

We will gladly accept return within 30 days of your purchase. Please send the product back to us with a note of your name and order #. Once we receive your return, we will inspect the product and issue refund to you in the same method of payment of your purchase. Returns will only be accepted under below conditions:

  • Product must be in brand new and un-installed condition in original box and packaging
  • No return for product has been previously installed
  • No return for customized orders including orders in 2-tone colors, and in suede and quilted PVC materials.

If your returning product is previously installed or damaged, the value of damaged piece(s) will be deducted from the total refund amount. If the return is over 30 days from your purchase date, a store credit will be issued instead of refund. Clazzio.ca reserves the right to make final decision on all returns. 

 

Exchanges

If you ordered the wrong product, we will gladly accept exchange within 30 days of your purchase. Please send the product back to us with a note of your name, order #, and what you would want to exchange. Once we receive your return, we will inspect the product and then send out the exchange product to you. The shipping costs will be on the customer and we will collect the payment before sending out the exchange product. Exchanges will only be accepted under below conditions:

  • Product must be in brand new and un-installed condition in original box and packaging
  • Product must NOT been previously installed
  • No exchange on customized orders including orders in 2-tone colors, and in suede and quilted PVC materials.

Please check the product immediately upon arrival and before installation. If your returning product for exchange is previously installed or damaged, the value of damaged piece(s) must be paid off before sending out the exchange. No exchange for order placed over 30 days of the purchase date. Clazzio.ca reserves the right to make final decision on all returns and exchanges. 

 

If we sent you the wrong product, we will fix the error at our own cost and send you the correct product for your purchase. Please email us pictures to show the wrong product and we will verify if it is incorrect. Once it is confirmed, we will send you a pre-paid shipping label for return. Once we receive the product back, we will inspect it and send you the correct one immediately. All related shipping costs are on us. 

For returning the wrong product to us, please note:

  • Product must be in brand new and un-installed condition in original box and packaging
  • Product must NOT been previously installed

Please check the product immediately upon arrival and before installation. If your returning product for exchange is previously installed or damaged, the value of damaged piece(s) must be paid off before sending out the exchange. No exchange for order placed over 30 days of the purchase date. Clazzio.ca reserves the right to make final decision on all returns and exchanges.